Refund & Cancellation Policy

Drones fly in the real world, and Florida weather does what it wants. This policy is meant to be fair in both directions: you should never lose money because we could not safely fly, and we should not lose a day's work because a booking was abandoned at the last minute.

1. When we cancel or reschedule

If BlackBox Aerial cancels or moves a flight for weather, wind, visibility, airspace authorization, equipment, illness, or any safety reason, you choose either:

• a free reschedule to the next mutually available date, with any rush surcharge carried over; or
• a full refund of everything you paid, including any surcharges, issued to the original payment method within 5 business days.

We watch the forecast and will normally tell you the day before if a flight is at risk. A flight that is started but cut short by conditions is completed on a return visit at no charge; if a return visit is not possible, we refund in proportion to the work not delivered.

2. When you cancel

• More than 48 hours before the scheduled window: full refund, or reschedule at no charge.
• Between 48 and 24 hours before: 50% refund, or one free reschedule within 30 days.
• Less than 24 hours before, or on the day: no refund. A reschedule is offered at 50% of the original price.
• No access, no permission, or unsafe site on arrival (see Terms of Service, section 4): treated as a same-day cancellation. We will make reasonable efforts to reach your contact by phone before leaving.

Rush surcharges are non-refundable once we have begun rearranging our schedule to accommodate the rush, except where we are the ones cancelling.

3. Construction monitoring programs

Weekly and monthly programs are billed per period in advance. You may end a program at any time with written notice; visits already flown in the current period are not refunded, and any unflown visits in that period are refunded pro rata. Individual visits missed for weather are made up within the same period where possible.

4. Deliverables

Because deliverables are digital and created specifically for you, they are not returnable once delivered. If a deliverable does not match the agreed written scope, tell us within 7 days of delivery and we will re-edit, re-fly the affected portion at no charge, or refund the affected portion, at our reasonable choice.

5. How refunds are paid

Refunds go back to the card or payment method used, through Stripe, within 5 business days of our confirmation; your bank may take a further 5–10 business days to show it. Invoices paid by other means are refunded by the same means. We do not charge a fee to process a refund.

6. Disputes

If something has gone wrong, email alain@blackboxaerial.pro with your confirmation number before opening a chargeback with your bank. Every booking on our side has a timestamped record, a weather log, and a delivery record, and we will resolve a legitimate problem faster than a bank can.